1. Introduction

Welcome to Indiana Marketplace Pvt. Ltd. ("we", "us", "our"). We operate a B2B marketplace connecting buyers and sellers across India. This Privacy Policy explains how we collect, use, disclose, and protect your personal data, and describes your rights in relation to that data.

By accessing or using our platform located at https://www.indianamarketplace.com (the “Platform”), you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

2. Scope

This policy applies to all users of the Platform, including buyers, sellers, visitors, and registered accounts (collectively "users"). It covers data collected through the Platform, email, mobile apps, and other online services we operate.

3. Information We Collect

3.1 Information you provide

We collect information you give us directly, such as when you register, create or manage a listing, submit an enquiry (RFQ), contact support, or verify your business:

• Contact: name, email address, phone number, job title.
• Business: company name, address, GSTIN, PAN (where applicable), business documents for KYC.
• Account: username, password (hashed), profile images, company logos, product catalogs.
• Transaction data: order details, invoice data, payment confirmations (via gateways).
• Communications: messages between buyers and sellers, support tickets, call logs (when authorized).

3.2 Information collected automatically

We automatically collect data when you use the Platform, including:

• Device & browser information (type, OS, browser version).
• IP address and approximate geolocation derived from IP.
• Usage and log data: pages visited, clicks, search queries, timestamps.
• Cookies, pixels and similar tracking technologies.

3.3 Third-party sources

We may obtain information from third parties for verification or enrichment — for example, payment providers, logistics partners, verification services, or public business registries.

4. How We Use Your Information

We use personal data for the following legitimate purposes:

• Platform operation: to create and manage accounts, listings, enquiries, RFQs, and process transactions.
• Communication: to respond to enquiries, send confirmations, notices, and customer support.
• Lead routing: to route buyer enquiries to relevant sellers and deliver leads.
• Verification & trust: to perform KYC/identity verification and protect the marketplace from fraud or misuse.
• Personalization: to personalize search results, recommendations, and marketing content.
• Analytics & improvement: to analyze use of the Platform and enhance performance, features, and reliability.
• Legal & safety: to comply with legal obligations, prevent fraud, and enforce policies.

5. Information Sharing

We may share information in the following ways:

5.1 With other users

When you submit an enquiry or RFQ, your contact and enquiry details will be provided to the seller(s) necessary to process the enquiry. Product and company information used for listings is visible to buyers.

5.2 Service providers

We use third-party service providers to operate the Platform (hosting, payment gateways, analytics, messaging). Those providers are contractually required to protect information and may process data only on our instructions.

5.3 Legal requirements

We may disclose information if required by law, to respond to legal process, to protect rights, or to prevent fraud or imminent harm.

5.4 Business transfers

If the business (or parts of it) is sold, acquired, or merged, user information may be transferred as part of that transaction subject to data protection obligations.

5.5 Marketing partners

With your consent (where required), we may share information with marketing partners to deliver relevant promotions. You can opt out of marketing communications at any time.

We do not sell personal information to third parties.

6. Cookies & Tracking Technologies

We use cookies and similar technologies for site functionality, analytics, personalization, and advertising. Types of cookies used include:

• Essential: required for account login, security, and basic site functions.
• Performance & analytics: to analyze usage and improve the Platform (Google Analytics, etc.).
• Advertising & retargeting: to show relevant ads and measure campaign effectiveness.

You can control cookies through your browser settings or use built-in cookie consent controls where provided. Disabling certain cookies may affect functionality.

7. Data Security

We implement industry-standard physical, technical, and administrative security controls including: encryption in transit (HTTPS/SSL), encrypted backups, access controls, logging and monitoring, and regular security assessments.

While we strive to protect user data, no system can guarantee absolute security. If a breach occurs, we will notify affected users and authorities as required by law.

8. Data Retention

We retain personal data as necessary to provide services, comply with legal obligations (tax, regulatory), resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.

Typical retention examples:
• Account & transactional data — retained while account is active + statutory retention period (e.g., 7 years for accounting records).
• Analytics data — aggregated and stored for analysis; raw logs retained for a shorter period.

9. Your Privacy Rights

Subject to local law, you may have rights including access to personal data we hold about you, correction of inaccuracies, deletion (subject to legal retention requirements), portability, and objection to certain processing. To exercise rights, contact us using the details below.

We may require identity verification before actioning certain requests to ensure security.

10. Children’s Privacy

Our services are intended for business users (18+). We do not knowingly collect personal data from children. If you believe a child under 18 has provided personal data, contact us and we will take steps to delete it.

11. Third-Party Links & Services

Our Platform integrates with third-party services (payment gateways, analytics, maps, logistics). These services have their own privacy policies — we encourage you to review them. We are not responsible for their practices.

12. International Transfers

Data may be transferred or processed outside your country of residence (including cloud providers). Where transfers occur, we take contractual and technical safeguards to protect data consistent with applicable law.

13. Policy Updates

We may update this policy periodically. Changes will be posted with a new “Last updated” date. For material changes, we may provide additional notice (email or platform notification).

14. Contact Us

For requests, privacy inquiries, or complaints, contact: